Frequently Asked Questions

Check to see if one of your questions about Franklin Fueling Systems products may be answered below. Always review product installation instructions for complete safety and installation details.

Piping & Containment:

Q: What is the difference between Flexible Bulkhead Boots and Flexible Entry Boots?
A: The Flexible Entry Boot (FEB) is a studded penetration seal that requires the drilling of multiple holes as well as a hole saw cut for the pipe entry. It is slightly lower in cost, and some feel that it provides a better seal since the numerous studs give more compression to the gasket. The Flexible Bulkhead Boot (FBB) only requires one hole saw cut for mounting. While slightly more expensive, we believe that the increased cost is quickly offset by the labor savings during installation. Some also feel that, since there are fewer holes, there is also less opportunity for leaks.

Q: When should MD series pipe be used?
A: Contrary to popular belief, MD does not stand for Marina Ducting. It actually means Metallic Ducted pipe. This pipe should be used in any aboveground application as it provides additional crush resistance due to the helical metal wrap as well as ultra-violet protection for the pipe.

Q: How tight is tight enough when assembling clamp halves onto a fitting?
A: The clamps should draw metal-to-metal in order to provide proper compression on the pipe.

Q: Where does concrete get poured on a Large Mouth dispenser sump?
A: Depending on the lid, there is a rain lip that is either ¾” or ½” tall at the very top of the lid. Immediately below this is a horizontal surface to which the dispenser should be mounted. This surface should be flush with the top of the poured concrete. For an illustration, see the installation instructions.

Submersible Pumping Systems

Q: As soon as the STP shuts off, the line pressure drops instantly to 0. What should I check first?
A: All FE Petro STPs are equipped with a manual pressure relief, which is a bypass of the check valve. In normal STP operation, the MPR should be in the down (fully clockwise position). To check if the MPR is in its bypass mode, remove the large brass cover screw in the center of the manifold to determine if the valve is in its bypass position (fully counter clockwise).

Q: I have 2 STPs in a manifolded line, how many STP Smart Controllers or MagVFC variable frequency controllers do I need?
A: All FE Petro STPs require 1 controller per STP.

Q: Which capacitor do I need for an FE Petro STP?
A: All single phase FE Petro STPs require a capacitor for proper operation. The STP33, STP75, and STP150 require a 15 micro Farad capacitor. The STP200 requires a 40 micro Farad capacitor. The variable speed 2 and 4 horsepower STPs do not require a capacitor.

Q: Which check valve do I require if I’m using Incon electronic line leak detection?
A: All versions of Incon line leak detection use the FE Petro STD model check valve. Refer to Technical Bulletin TB010 for further details.

Q: How many STP-DHI dispenser hook isolation boxes are required?
A: It will require 1 STP-DHI per product for up to 8 dispensers. If there are more than 8 but less than 16 dispensers, 2 STP-DHI are required per product.

Fuel Management Systems

Q: I am considering an upgrade of my system to a TS-550. Do I need to change the probes?
A: The TS-5 series of automatic tank gauges are compatible with the TSP-LL2 series of probes.

Q: SCALD reports are printing all of the time. How can I prevent this?
A: The report SCALD function is enabled. To disable the function, set report SCALD to disabled in the System menu.

Q: Which floats do I need for Incon probes?
A: The TSP-LL2 probes require the following float kits: TSP-IGF4 and TSP-IGF2, for gasoline products including blend concentrations of Ethanol/Methanol. TSSP-IDF4 and TSSP-IGF2 for diesel and oil products

Q: I am considering upgrading my EBW Auto/Stik to an Incon ATG. Will I have to change probes as well?
A: Yes. The EBW 960 and 970 tank gauges are not compatible with Incon probes.

Q: The date and time on my TS-1001 are not correct. How do I fix them?
A: Enter the Setup menu and open the CLK/CAL function to correct the date and time.

Dispensing Systems

Q: Can I use a model 800 nozzle in CA?
A: The current CARB Executive orders specify the Healy model 900 nozzles for use in the state of CA.

Q: I want to upgrade my dispensers to a Healy system but I cannot find my dispenser model number in the price book. Can I upgrade the dispenser?
A: Yes. There is a universal dispenser retrofit kit. The part number is VP1000A.

Q: The red light on the Mc100 module is flashing and I cannot pump. What is wrong?
A: A flashing light error code indicates that the controller has detected an overload condition. Reset the controller by cycling power and if the fault comes back, troubleshoot the system for an overload condition, (for example, rotor in the motor locked, debris in the rotor housing.)