We're taking our technical support calls to the next level by introducing FFS PRO® Sightline™. This free virtual on-site support service from Franklin Fueling Systems connects certified technicians with our Technical Support team via real-time video, augmented reality, and on-screen support prompts.
HOW DOES FFS PRO® SIGHTLINE™ WORK?
FFS PPRO® Sightline™ gives technicians superior support through any mobile device by showing the problem, in real-time, to our Technical Support engineers (using augmented reality technology). Our experts then provide support through live instruction, support documentation, and on-screen animations. Tackling the issue together, with your eyes and our expertise.
Request a Sightline™
The next time you have a challenge on-site, call the Technical Support team at 1-800-984-6266 and ask the Technical Support agent to initiate a Sightline™.
Initiate the Sightline™
The Technical Support agent sends you a text message containing a link to launch Sightline™ which works on any mobile device, no app required.
Show Us What You See
Use your mobile device to show us your challenge via your mobile device’s camera. In real-time, we will solve your challenge together with on-screen prompts and sharing relevant diagrams.
Our world-class Technical Support team is standing by to help you with your installation, maintenance, and support questions.
Visit the FFS PRO® Support Center to submit a support ticket or call the hotline at 1-800-984-6266.