Background
A mid-size convenience store and fuel marketer operates 24 locations spread across the desert regions of New Mexico, Arizona, Utah, and Colorado, with headquarters in Farmington, New Mexico. Each site typically has 2-3 tanks and up to 8 dispensers supporting fuel demand across long desert corridors. For decades they relied on a mix of Automatic Tank Gauges (ATG) originally installed in the 1990s for inventory and compliance monitoring. When their existing ATG became discontinued and no longer supported, the marketer began the search to update their aging fuel management system with a modern, supported platform that could improve reliability and simplify daily operations.
Challenge
The discontinued system created growing risks for inventory accuracy, compliance reporting, and timely support, with the marketer’s single service technician facing 3+ hour drives across vast desert distances to reach sites. An earlier attempt to install an overbuilt ATG designed for larger applications proved unnecessarily complex and expensive for their site sizes, while another option introduced communication issues with their aging probe hardware. They needed a modern, supported solution that was correctly sized, economical, easy for store personnel to operate, and capable of remote network access, along with new hardware to ensure complete system compatibility and long-term reliability.
Implementation
The marketer transitioned to the EVO™ ONE fuel management system, selecting it as the right-sized platform for their store footprint and operational needs. The upgrade included a completely new system with probes, sensors, and install hardware, providing a fully modernized system solution at a cost comparable to purchasing only a competitive console.
Technical Team Training
The marketer’s in-house service technician and IT lead received hands-on, in-person instruction from a Franklin Electric Field Service Engineer through the PRO® University training platform. This gave them the confidence and knowledge to operate, maintain, and support the EVO™ ONE system independently.
Remote Monitoring & Troubleshooting
Using the cloud-based PRO® Connect web interface (included with EVO™ ONE at no recurring cost), the marketer’s technical team was trained on how to monitor sites, review alarms, and troubleshoot issues remotely from their central office, significantly reducing long-distance travel between locations.
Store Personnel Training
Store managers were trained to perform daily and monthly activities using EVO™ ONE’s One-Touch buttons, enabling quick and accurate execution of tasks like compliance tests and report generation.
The deployment of EVO™ ONE led to significant improvements:
Right-Sized Modern Technology:
EVO™ ONE delivered all needed inventory reconciliation, leak detection, and regulatory reporting features at a fraction of the cost of overbuilt alternatives.
Simplified Compliance & Operations:
One-Touch buttons and an external printer made it easy for non-technical store personnel to run required compliance tests and generate report receipts instantly.
Self-Sufficient Support Team:
Comprehensive PRO® University training empowered their technician and IT person to handle troubleshooting and ongoing maintenance independently.
Reduced Travel & Costs:
Remote access via the PRO® Connect web interface facilitated troubleshooting and control from the main office reducing long- distance technician trips across the desert.
Conclusion
By upgrading to the EVO™ ONE system with new probes, sensors, hardware, and the PRO® Connect remote web interface, this mid-size regional marketer received a complete, modern replacement for their aging equipment at a lower total investment than replacing only the discontinued console. The combination of remote visibility, simple one-touch operation, and hands-on training has minimized downtime, eliminated long-distance service trips, and ensured continuous compliance as they upgrade their 24-site network locations.
